Delivery to each division.

For each product, click on Size Chart below the Add to Cart button. Follow the instructions in the How to Measure tab to take your measurements, then find the right size. You can also watch the instructional video by clicking here to help you choose the correct size.

We offer a 90-day warranty against any manufacturing defects. Please write directly to this email address: serviceclient@arseno.qc.ca or call 1-877-562-0831, extension 100. (Photos will be requested)
 
In the event of a manufacturing defect, we will cover the delivery costs. We will replace the garment or issue a refund if an exchange is not possible.

Any errors must be reported to our customer service department within 7 days of receiving the garment.
Please write directly to this email address: retours@arseno.qc.ca or call us at 1 877 562-0831, extension 100.
 
In the event of an error on our part, we will cover the delivery costs. We will replace the garment or issue a refund if an exchange is not possible.

Refer to the Shipping Calendar section above to find delivery dates.

Resetting your password usually resolves this issue. If the problem persists, you can call customer service at 1 (877) 562-0831, extension 100.

After 3 incorrect password attempts, your account will be locked for 30 minutes. Please wait until the end of this period and then try logging in again.

1 - Click on Log in at the top right of the shop page.
2 - Click the Reset Password button:

3 - You will receive a password reset email (see your junk mail folder).

The password must meet the following requirements:
- 8 characters
- 1 uppercase letter
- 1 lowercase letter
- 1 number
- 1 special character [@#$ %? &*!]

Examples of passwords that would work well : ToyotaCorolla!2021 or CélineDion1234$

4- Once you've changed your password, log in to the site and that's it! You can now place your order.

The system automatically sends you certain communications via email, such as: your order is pending confirmation, your order confirmation, a reminder about an abandoned shopping cart, and a password recovery email. If you do not receive these emails, please check your spam/junk mail folder and look for an email from Odoo (our management system). You can then add the contact to your safe senders list to receive all future communications directly in your inbox.

Your data is collected, used, and disclosed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). To learn more about our Privacy policy.

For your part, it is important to ensure the security of your personal information by adopting good practices, such as:

• Use a password manager;

• Create a unique and complex password;

• Make sure to keep your password confidential;

• Change your password regularly.

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